Welcome to paradise! To ensure a smooth arrival at Cancun International Airport, it’s important to be prepared. From clearing customs and immigration to understanding Visitax requirements, transportation options, and avoiding common travel pitfalls, we’ve got you covered. Follow these tips for a hassle-free start to your Mexican getaway!
Cancun International Terminals: Explained
While a new international airport just past Tulum (TQO) is now fully operational, most visitors to Playa del Carmen choose to fly into Cancun International Airport. CUN has four terminals, each serving different types of flights. Terminal 1 is primarily for charter flights from Magnicharters and VivaAerobus . For the most part, Terminal 2 handles national flights, often for Mexican carriers. However, T2 also serves international flights from the USA and Europe. Terminal 3 is mainly for international airlines from the U.S., Canada, and Europe. Finally, Terminal 4, the newest and most modern, typically serves international flights from the USA, Canada, Europe and South America with upgraded facilities.
All four terminals at Cancun International Airport are well-equipped for a smooth travel experience. They offer 24-hour security and medical services, ATMs, public phones, and pharmacies for convenience. Travelers can enjoy unlimited internet access and find accessible facilities like ramps, elevators, and restrooms. Plus, a baggage wrapping service adds extra security for luggage. In order to transfer from one terminal to another, a free shuttle runs every 30 minutes.
Immigration
Paradise Almost Found
Although you’ve been welcomed by a burst of warm tropical air as you leave the plane, there is still the matter of immigration. There are no immigration forms to fill out on the plane or upon arrival to CUN. When you disembark, you simply head to immigration. As a rule, expect long lines that can take an hour during peak arrival periods. (Hopefully you will be pleasantly surprised with reasonable wait times!)
Tip: Be sure to use the bathroom before entering immigration, especially when traveling with kids. Have snacks, water, and devices charged in case of long wait times.
The Fork In The Road
At the immigration area, you have 2 choices— to the right are staffed lines with immigration officers who will stamp your passport. On the left are E-gates that are accessible to tourists from the USA, Canada, or from countries who participate in the E-gate program. As well, the E-gates are available to foreign nationals who are visiting for the purpose of tourism or business. Mexican residents or those who carry a permanent residency card should not use them.
Note: If you re-enter Mexico as a tourist (visitor) when you have residency in Mexico, you are at risk of losing your legal residency status.
In order to be eligible to use the E-gates, the traveler must be of 18 years of age and have a valid passport with a biometric symbol. If you use the E-gate, the kiosk will print a ticket with a QR code, which you must scan to receive the digit version of your tourist card or FMM document. It is imperative that you keep this ticket with your passport, should you be asked to provide it at the time of your departure. Not everyone is required to show it, but it does stipulate on the ticket to keep it, scan the QR code, and retain it or you will not be able to leave Mexico.
If asked to provide your ticket to exit and you do not have it with you, you will have to go to a separate immigration area and pay a replacement fee of around $40USD. Not only will this step cost you money, but also valuable time. Whether you get a tourist visa card from an officer or a QR ticket through the e-immigration system, it’s important to keep it safe and have them with you at the time of departure.
Tourist Visa
If you’re traveling to Mexico, you’ll need a Tourist Card, an Entry Immigration Form that records details about your visit. This card is required for every traveler, regardless of age or length of stay. The information provided is kept by the Mexican Immigration Authority as an official record of your visit. Forms are no longer provided on commercial flights.
In order to avoid delays during the entry process, you can fill out your Tourist Visa application via the Cancun airport website under the tourist card page. It’s important to note again, that you must retain the tourist card provided by the immigration offer or the Egate ticket until you board the flight. So as to avoid delays and fines, keeping this document safe, whether it be a card or a ticket, is very important.
Baggage Claims and Customs
Once you pass through immigration, you can collect your bag at the baggage claim area. After you have collected your checked bag, you may proceed to the exit where you will come to customs.
Here, travelers form a line at a type of traffic light system. Each visitor must push the button where either a green light will appear, or a red light. If the light is green, you are free to go on your way towards the exit. On the other hand, if a red light appears, your luggage is subject to a quick inspection.
Note: Smoking and vaping are banned in public areas in Mexico. It is considered illegal to bring vapes into Mexico. While some have managed to enter under the radar with their vapes, travelers risk confiscation and potential fines.
Transportation
Taxi Scams To Avoid at Cancun Airport
Once you’ve completed the customs process, you will make your way towards the exit. This requires wandering the corridor of car rentals and taxi service kiosks. While we recommend kindness goes a long way, respectfully decline to interact with these transportation salespeople. Often, these official-looking transportation personnel use shady tactics to get you to book with them. For example, if you plan to take the ADO bus to Playa del Carmen, they will tell you that you just missed the last bus. But they have the perfect solution— an almost free taxi!
Furthermore, there are many “taxi” operators that are not authorized to provide ground transportation at CUN. However, they manage to hover in this corridor area or just outside the exit, preying upon unknowing tourists. These drivers will charge exorbitant amounts for short rides, or demand a higher rate than agreed upon as you arrive at your destination. Another common scheme is to tell visitors that the shuttle service is too far to walk to (at another terminal) and will offer a taxi ride. When in fact, there is a free shuttle service between terminals that is an easy walk away from arrivals.
Pre-book a Private Transfer
It is best to pre-book airport transfers online before your arrival. Bric has worked with Johnny from America Transfers Cancun for decades. Not only are his drivers reliable, but they are also fluent in English. Plus, the well-maintained vans and SUVs can accommodate 1 to 8 passengers. Typically, you will have a WhatsApp contact number to communicate with the driver once you’ve landed at CUN.
ADO Bus
There is no direct shuttle service from Cancun International Airport to Playa del Carmen. However the ADO bus company provides service to 2 Playa del Carmen stations with frequent routes. The first is Alterna, which is located on 20th Avenue and Calle 12. The second station is Turistica, which is located on 5th Avenue and Benito Juarez on the south end of town. Buses depart approximately every 30 minutes throughout the day along with a couple of late night options. As per the latest information, the earliest bus departs around 8AM. Please note that schedules may vary, so it’s advisable to check the latest timetable on the official ADO website or at the airport upon arrival.
You can purchase tickets online or at the kiosks outside of Terminals 3 and 4 for around $255MXN (about $12USD) one-way. The departures are from T2, T3, and T4, just ask the ADO staff at the kiosks for directions to your bus. Generally the trip to Playa del Carmen takes 1 hour on the comfortable, air-conditioned buses.
Rental Cars
In all honesty, renting a car in Mexico can go either way. Some visitors do it several times a year without problems, while others have issues (usually arguments over insurance.) Most rental agencies require separate liability insurance beyond what your credit card may provide. In order that you have full, hassle-free coverage that is accepted in Mexico, it is highly recommended to acquire this insurance. For one, an experienced Mexican agent will be a great asset in case of an accident or emergency and you can rest assured
If you can book online ahead of time, it should save you time and money. Most rental companies have representatives in the infamous corridor before the exit. You can report to them that you have already rented a car and they will provide instructions if you have not yet received any with the online booking. Some companies will have a shuttle car pick you up and drive you the short distance to the rental agency, while others may be walking distance.
Understanding Visitax: A Required Tourist Tax for Quintana Roo
Visitax is a mandatory tax for all foreign tourists visiting Quintana Roo. Popular cities in this state include Cancun, Playa del Carmen, Cozumel, Isla Holbox, Bacalar, and other Riviera Maya destinations. While some visitors knowingly or unknowingly skip the payment, it is linked to your passport record. Thus, failure to pay may result in being denied entry to Mexico on a future visit at the discretion of a customs agent.
The tax is $271 MXN (approximately $14 USD) and applies to all travelers 15 years and older. It can be paid before arrival, during your stay, or before departure from Cancun or Tulum airports. After payment, you’ll receive a QR code as proof of payment, which may be requested by airport officials before your flight.
To avoid scams, pay only through the Mexican government’s official website or TravelKore. Any other site claiming to process Visitax is fraudulent and often overcharges. Alternatively, you can pay at official kiosks inside the airport before departure.
Arriving at Cancun International Airport can be a breeze with a little preparation. By knowing your terminal, having your documents ready, understanding Visitax, and arranging transportation in advance, you’ll start your trip stress-free. Whether you’re heading straight to the beach or exploring the restaurants in a vibrant Playa del Carmen neighborhood, a smooth arrival sets the tone for an unforgettable vacation in paradise!
While on my honeymoon in Playa del Carmen back in 2003, I remember walking along 5th Avenue, the beach town’s main tourist hub. Folk dancers performed on wooden platforms along the cobblestone street. The men, dressed in white, wore cowboy hats and red bandanas around their necks. The ladies’ dazzled passersby in elaborate, embroidered skirts. People sat at thatched-roof pubs with swings around the bar. Tables of outdoor eateries were set under the umbrella of massive ceiba trees. That evening and the rest of our romantic getaway in Playa del Carmen left me awestruck.
A couple of decades later, and low and behold, I live in Playa, which has blossomed into a vibrant, multicultural city. Thanks to its glorious beaches, extraordinary nature parks, and world-class diving, this epitome of a tropical paradise continues to attract nationals and expatriates from across the globe. Although it is still one of the fastest growing cities in Mexico, it has managed to preserve its simplistic, magical air.
In this article, we’ve compiled a list of answers to the frequently asked questions from first-time travelers to Playa del Carmen. Whether you’re the type that travels with a fine-tuned itinerary or you prefer to wait to see what each day brings, these Playa del Carmen travel tips will equip you with insider knowledge for the trip of a lifetime!
Where is Playa del Carmen?
Due to its prime location on Mexico’s pristine Caribbean coastline, it has been nicknamed ‘The Heart of the Riviera Maya.’ Playa del Carmen is just 40 minutes south of the Cancun International Airport on the 307 Highway. It is part of the state of Quintana Roo, one of the 3 states that make up the Yucatan Peninsula in southeastern Mexico.
Tip: Once you arrive at the Cancun Airport and go through customs and immigration, you will receive your tourist visa. Keep that safe with your passport, as you will need it to leave the country. If for some reason it does get lost, you will have to pay around $50US for a new one at the Immigration office.
Currency
The principal currency in Cancun and the Riviera Maya is the Mexican Peso. However, US dollars are widely accepted at grocery and retail stores as well as restaurants and gas stations throughout Playa del Carmen. You’ll also find that the majority of properties for rent or for sale are listed in USD.
To exchange your money, there are several conveniently located ‘casas de cambio’ around town. You can trade in your USD, Canadian dollars, and Euros at the exchange houses and in most cases, expect a fair rate.
It is recommended that you use only the ATMs at the main banks in town and avoid using random machines (even in hotels), as they are known to be not as secure. Despite the convenience of exchanging your money at the front desk at a hotel, it is likely you’ll incur the worst exchange rates in the area.
Tip: For the best rates, we suggest buying Mexican pesos from your local bank beforehand if possible. Also CIBanco offers acceptable rates even if you do not have an account with them. There are two locations on 10th Avenue— on Calle 14 and on Calle 1 Sur.
Navigating The City
As a visitor, you’ll love the fact that no car is necessary to get around Playa del Carmen.The town consists of a series of one-way avenues that go up by 5s beginning from 1st, 5th, 10th and so on. These avenues run parallel to the beach or north and south. The majority of streets or Calles, are also one-way and go up by 2s, running east and west.
Important Streets In Playa del Carmen
5th Avenue or La Quinta in Spanish
5th Avenue is Playa del Carmen’s primary dining, shopping and entertainment district. This famous pedestrian-only, cobblestone avenue is lined with restaurants, galleries, dive shops, artisan and boutique stores, pubs and cafes.
Benito Juarez
This central local hub is where you’ll find the ADO bus terminal on 5th. To the south heading towards Playacar from Benito Juarez, the Calles go up 1 Sur, 3 Sur, 5 sur. To the north of Juarez the streets are even numbers – Calle 2, Calle 4, Calle 6 and so on. For those wanting to explore the enchanting island of Cozumel, you’ll find the Ferry Terminal on 1 Sur and the beach.
Calle 12
In the heart of the downtown core is where you’ll discover the city’s most popular dance clubs. For a taste of Playa del Carmen’s incredible nightlife, Calle 12 pulsates with the beats of top DJs in the region. It also happens to be the place for sizzling salsa venues, and dazzling Vegas-style shows.
Constituyentes
This main drag falls between Calle 16 and 20 and features excellent Mexican restaurants such as La Parrilla and Los Aguachiles. Right at the corner of this street and 5th Avenue is Quinta Alegria, a beautiful shopping plaza with brand name stores such as Forever 21, American Eagle, Aldo, and Nike. There are many other useful businesses for tourists on Constituyentes. The large Mega Soriana grocery store sits on 30th, as does HSBC bank. Scotia Bank on 10th next to a Subway and some quaint bakeries.
CTM
Situated in between Calle 44 and 48, this is the newly developed north end of 5th Avenue. This up-and-coming area is bursting with quaint eateries and incredible beach clubs. There are many little markets for fresh fruit and fresh juices. Plus you’ll also find bakeries, spas, seafood and international restaurants, and OXXO convenience stores.
Carretera Federal (the 307 Highway)
307 is the main highway running through the Mayan Riviera from Cancun to Chetumal, the state’s capital. Along the highway within Playa del Carmen, you’ll find OfficeMax and Office Depot, CostaMed and Hospiten hospitals. At the entrance of Playa del Carmen on the 307 Highway is a stretch of furniture stores, while at the south end is Centro Maya (the second main shopping mall.) It’s a modest shopping center with Telcel (cell phone provider), Soriana grocery store, ScotiaBank, Banamex, CiBanco, and a few clothing stores. Also just off this highway are City Club and Sam’s Club, two of the main membership-only, bulk grocery stores in Playa del Carmen.
Best Transportation Options While In Playa del Carmen
Getting around by bike is a quick and effective mode of transportation. Since the new bike paths have been created along 10th Avenue, it makes using a bike somewhat safer. But typically, you have to be extra alert as traveling by bicycle can be dangerous. Many of our clients love to cruise around on their bikes and get about the city with no issues. Just be warned that cyclists and pedestrians DO NOT have the right of way here.
Car rentals
If you want to see some of the countless notable sights in the Riviera Maya, a car rental is the way to go. At least one road trip is absolutely a must, whether you rent a car or hire private transportation. In this manner, you can explore local marvels like cenotes or the Sian Ka’an Biosphere on your own time versus on a regimented (and crowded) tour bus. Sometimes the highlights are the stops at unexpected points of interest on route to the tourist attractions.
There are numerous companies operating in the city and at the airport. We suggest always purchasing insurance. Reputable companies will take photos of the vehicle before you drive away from the rental agency. Try Fiesta Car Rental and Hertz in Playa del Carmen or www.turo.com. This is a seamless platform on which private owners can rent their cars, similar to Airbnb, but for vehicles.
The Basics Of Driving In Mexico
Traffic lights work differently than they do in other areas of North America. In Mexico, each side at the intersection must wait for a green light in order to proceed. The light is green only for one direction at a time.
A road sign with an E and a red line through it means no parking or (no Estacionamiento.) It is illegal to drink and drive, to not wear your seat belt and to talk on your cellphone while driving. The Blood Alcohol Content in the state of Quintana Roo is 0.041 to 0.08. Depending at what level you are, you could be fined from 10,000 to 12,000 pesos. So it’s best to designate a sober driver and not take your chances with the Policia Municipal.
Tip: At the gas station, always check to make sure the gas attendant starts the pump at $0.00. Keep your money until the end, handing it over once the attendant has replaced the pump and has stated the amount. Spread the bills out as you hand them to the attendant. If paying by credit card, walk with the attendant to the machine rather than handing the pump person your card. This goes for restaurants as well. This will help you to avoid gas pump scams and fraudulent activity. Leaving $15 pesos or about a buck is customary as a tip for gas station service.
ADO Mexico
The ADO bus system is a reliable and cost-effective method by which to get to and from the airport, as well as to many of the attractions in neighboring towns such as Puerto Morelos or the ancient Maya ruins at Tulum. The buses are air conditioned and clean. For longer trips, bathrooms are available, plus you receive a courtesy snack bag for the road.
The larger of the two stations is on Benito Juarez and 5th Avenue, and the alternate is on 20 Avenue and Calle 12. Tickets can be purchased online by visiting the ADO website or at the station and run about $11 USD for a one-way ticket to the airport.
Colectivos
Shared van shuttles are one of the most economical ways to get around town and also conveniently run along the 307 throughout the Riviera Maya. For under $50 pesos ($3 USD), you can travel in one of these handy van taxis to swim with turtles in Akumal Bay or even develop your culinary skills at a cooking class at El Pueblito at Mayakoba.
The central colectivo station in Playa del Carmen is located on Calle 2 and 20th Avenue. This is your starting point but it will make stops wherever you need to go along the highway. Just be sure to mention to the driver at the time of boarding where you’d like to get off.
Taxis
Although readily available, taxis are one of your most expensive options for traveling around the region. The rates within town are set and many taxis post them now inside the cab. To travel in the downtown core the cost is quite reasonable. But it’s always a good idea to confirm and agree on the price before you jump in. Most of the taxistas speak English and they are a wealth of information if you happen to be looking for the best taco joints in town, for example. WhatsApp Taxi Playa del Carmen is a trusted way to book a ride. You can text (984)197-0814 or (984)138-1075 24 hours a day.
Private Van Services
A perfect option if you’re traveling with a group. Private transfer companies such as Travel Yucatan offer a variety of different schedules and planned trips. On the other hand, flexible routes allow you to completely customize your own itinerary.
Weather
Playa del Carmen receives an average 300 days of sunshine a year, which makes for many unforgettable beach days!
November to February are the coolest, driest months averaging about 24C or 75F. This is the most comfortable time of year to visit as the days are warm and sunny, and the nights cool off just enough for a light sweater. In March, April and October, the weather warms up to about 26C or 79F. From May to September, temperatures average 29C or 84F. This is the time of year when we spend the majority of our days by the water. The turquoise sea, glistening swimming pools, and cool cenotes are even more inviting during the extra warm summer months!
Tip: Packing for this climate is simple. Think cool! Light, airy sundresses, cotton shirts, open toe sandals, wedges (stilettos + cobblestone streets = twisted ankles.) Of course, don’t forget your flip flops, shorts, tanks and swimsuits! For the evenings, you might want to bring a wrap or a thin sweater.
Eating Out
Dining out in Playa del Carmen provides hundreds of opportunities to taste fantastic international fare. Although it’s a relatively small city, the gastronomy scene in Playa is an impressive one!
From tacos to tartars, tender Argentinian steaks to catches of the day straight from the Caribbean Sea, visitors are often surprised and delighted at the number of delicious restaurant options. With Playa’s large expat, Italian and French communities, along with nationals from every corner of Mexico, the colorful mix of cultures means a sumptuous array of cuisine selections.
Tip: When dining out, on occasion, there can be a ‘discrepancy’ in the bill. When you receive the bill, double check that the total number of cervezas reflects the actual number that was consumed. Also, confirm that the PROPINA (tip)has not already been added on.
Grocery Shopping
Back in the day, grocery shopping could be a frustrating experience in Playa del Carmen. If you were making lasagna for example, it took a full morning and three different stores to find all the ingredients! Nowadays, the grocery stores are stocked full of typical products and specialty or imported items.
For superstores, the downtown Walmart location on 30th Avenue & Calle 8 is a convenient location. Additional supermarkets include Soriana in the Centro Maya Mall (Federal Highway at the south end of the city,) Mega Soriana (30th Avenue & Constituyentes) and Chedraui (along the highway a block south of Benito Juarez.) One of the most popular markets for produce and specialty items is DAC (30th Avenue between Constituyentes & Calle 20).
Tip: For fresh herbs like basil or dill that can be hard to find at the main grocery stores, ask the clerks at DAC to retrieve some from their back cooler for you.
Note that Wednesdays are the busiest day (longest check-out lines) of the week. Alcohol sales usually begin at 9am and stores stop selling it early on Sundays (2-4pm) due to the liquor laws. For packing your groceries, the clerks appreciate tips. A minimum of $1 peso per bag is standard.
Helpful Apps When Visiting Playa del Carmen
Even if ‘cerveza’ and ‘hola’ are the only two words you know in Spanish, that will get you by just fine in Playa del Carmen. Since it is a world class leisure destination, you can rest assured that most hospitality staff are fluent in English and Spanish.
That being said, when traveling to a foreign country, it’s handy to download a translator app before you arrive. Popular offline translation apps include ITranslate or Google Translate.
Another app recently created by the Government of Quintana Roo is Guest Assist, available at the App Store. Guest Assist provides a wide range of information from Emergency Services to the state’s current COVID-19 protocols, along with consulate locations if you have lost your passport.
Make Friends On Land And At Sea!
Not only is the weather warm in Playa del Carmen, but also, in general, the hospitable nature of the residents matches the warmth of the climate. Most have come to live in paradise, leaving friends and family behind. Therefore, we welcome newcomers and love to share the best this region has to offer!
Tip: One way to get off on the right foot with our ocean friends is by wearing biodegradable sunscreen and repellent. By respecting and protecting the delicate underwater ecosystems, we’ll be able to marvel at and allow marine life to flourish for years to come!
Whatever your workout style, there are an abundance of exercise classes in which to meet like-minded people from yoga to bootcamps to Crossfit. The two most popular gyms in the downtown core are The Gym and Evolve.
The region has an impressive list of championship golf courses which present the perfect platform from which to mingle with fellow golfers. Not only do these golf clubs offer first-rate services, but also tropical backdrops of local wildlife and breathtaking Caribbean vistas.
If you’re the social butterfly type, visit popular expat hangouts such as Zenzi Beach Club or Tiny Tiki Hut. If you want to fully immerse yourself in the incredible nature and local life, try a paddle boarding class with Aloha Paddle Club. Fun, adventure, and unforgettable moments await in Playa del Carmen.
Pandemic. Covid-19. New cases. Self-isolate. The headlines continue to cover the front pages of every news publication, while dominating radio and television station airtime. Despite being utterly fed up with this virus and the ongoing havoc it wreaks, the world must remain tuned in. Indeed, reviewing advisories and understanding the regulations of both your own country and those of your chosen destination are essential for safe travel.
The Riviera Maya Is Ready To Welcome Visitors Back
Undoubtedly, Mexico’s Riviera Maya is a region that heavily relies upon tourism. Thus, businesses in the area were quick to implement new sanitary standards established by the World Travel & Tourism Council for health protection. Hotels and rental providers like Bric Vacation Rentals wasted no time in training staff and applying elevated safety measures. For this reason, the state of Quintana Roo has been able to advance to the “Yellow” level of the country’s Coronavirus Traffic Light Monitoring System.
If you’re wondering about things to do in Playa del Carmen in this “Yellow’ phase, there are still plenty of attractions that are open with social distancing in practice. Archaeological sites including Coba, Tulum, and Chichen Itza are open, but limited to 60% capacity, as are hotels and restaurants. While the adventure parks and beaches in Playa del Carmen, Tulum, and Cozumel are also open, night clubs remain closed. Plus it’s important to note that masks are mandatory in all public places unless you’re sitting down to eat.
No matter what city you’re in these days, similar rules apply. We’ve all become accustomed to hand sanitizers and staying 6 feet apart. Since no one wants to take a step back, tourist regions like Playa del Carmen are investing in further precautions. Extra safeguards including thermal scanner temperature readings are being enforced from the Cancun Airport to grocery stores. In addition, many businesses have sanitary mats to clean your shoes upon entering.
Thus far, the government of Mexico has decided not to have a mandated self-isolation period for those entering the country. However, if the thermal imaging cameras detect at the airport detect a fever, you may be required to quarantine or even sent back to your home country.
Before You Book Your Trip
Reserving your stay with Bric means that you can rest assured with our flexible cancellation or change policies. At this time, in order to limit physical contact, mid-stay cleaning services have been eliminated and distance check-ins are available upon request. Maintenance, housekeeping, and ambassador personnel remain vigilant in adapting rigorous prevention and safety measures.
Though many airlines have nixed change fees, it’s important to speak directly to an airline customer service agent to fully understand their policies. While airlines such as Westjet may give you up to 24 months to use a travel credit, others may give only until the end of December or up to one year to travel. Moreover, there’s a good chance that you’ll be required to pay the difference in fares.
Tip:
Before you go to the airport, call the airline or check flights online to confirm flight departures or to view changes.
Be sure to stock up on sanitary wipes, masks, and food for the flights as some air carriers have cancelled in-flight food and beverage service. For extra peace of mind, use disinfectant wipes to clean the seat and surfaces in your area.
It’s always a good idea to call your insurance provider before you travel. Indeed confirming the details of the fine print has never been more crucial. Many travelers have enjoyed stress-free vacations in Mexico since the pandemic burst onto the world scene. In any case, double-check if there have been amendments to your policy that you should be aware of.
According to the Vancouver Sun, the government of Canada plans to order several million rapid tests by the end of this year, promising to make results available within 90 minutes. At Calgary Airport, international travelers will have the option to take an expedited COVID-19 test, which would replace the 14-day quarantine period Canadians face when returning from travel abroad. Last month American Airlines joined United Airlines, Hawaiin Airlines, and JetBlue Airways in offering pre-flight tests to international travelers.
Transportation Services
The downtown Playa del Carmen ferries continue to offer regular roundtrip sailings to Cozumel. Be advised the two companies are currently alternaternating departures, rather than providing trips every hour on the hour. Taxis, ADO buses, and private van shuttles are operating at limited capacity.
Playa del Carmen Attractions Open For Business
The majority of the eco and adventure parks, archaeological sites, and cenotes are operating at limited capacity. Booking online ahead of time is not only necessary, but can save you money. For more information on private tour options it’s helpful to get in touch with your designated Bric ambassador prior to your arrival. From secluded bays and emerald lagoons to underground cave expeditions and thrilling zipline circuits, the list for fun is endless.
The south end of the city’s famed 5th Avenue is still in the remodeling phase. Despite ongoing construction, many artisan stores, the Quinta Alegria mall, as well as dozens of beach clubs and restaurants are happy to serve visitors.
Photo By Lido Beach Club
More Fun Activities To Add To Your Riviera Maya Vacation Itinerary
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Joya, Cirque du Soleil’s captivating theatrical show at Vidanta from Wednesdays to Saturdays
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Private or small group cooking class at El Pueblito in Mayakoba or Coco’s Cooking In Playa
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Explore local flavors during a walking food tour with Eating With Carmen
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Scuba diving and snorkeling adventures to vibrant reefs or centuries-old cenotes
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Golf at one of the area’s many top-notch courses
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3-D Museum of Wonders where you can become part of the artwork
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Learn about the origin and different varieties of Mexico’s finest tequilas at the Tequila Academy
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Relax in the sun and savor the Caribbean vibe at one of the city’s first-rate beach clubs
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Sunrise standup paddle boarding session with Aloha Paddle Club
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Spend a day on an enchanting island like nearby Cozumel or Holbox
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Visit Izamal or Valladolid and discover what makes Mexico’s Pueblos Magicos so magical
New Restaurants Emerging On The Playa del Carmen Scene
What virus? These brave restaurateurs aren’t going to let a pandemic squash their entrepreneurial dreams! Their aromas are enticing smoke signals, beckoning foodies from around the city. And the flavors? Well let’s just say they’re as delightful as a dip in the clear blue waters of the Caribbean. Offering divine dine in and take out menu options, you’ll want to add these top places to eat to your list next time you’re in Playa del Carmen.
Los Culiados Mariscos (Calle 8 between 15 & 20 Avenue)
Open daily from 11 a.m. to 9 p.m. this casual eatery near the Municipal Buildings in the city center specializes in exceptional seafood dishes. Try the tangy ceviches, superb oysters with the house salsa, shrimp cocktails, and much more. For those who prefer tasty dishes not from the sea, there is the Aguachile de Arrachera (thin flank steak cured in a zesty sauce— mmm mmm good!)
Rack Smokehouse (CTM & 5th Avenue)
To emerge from under the cloud of Covid and find success is not an easy feat, unless you’re serving arguably the most mouth-watering grill sensations in all of Playa! Rack Smokehouse has perfected Texas-style barbecue and patrons are loving every tender selection. Plus, enjoy rich comfort food sides like creamy slaw or baked Mac and Cheese. The stylish eatery is open everyday from 1:00 to 9:00 p.m, often showcasing amazing live musicians on the weekend.
Belleville (Along the 307 Federal Highway just south of Benito Juarez Avenue)
We have found amour in this charming coffee shop’s flakey pastries and sweet treats. From the eclairs to the croissants to the cheesecakes, you’ll discover baked goods bliss. Plus, you can grab a warm loaf of fresh-out-of-the-oven bread to create a scrumptious sandwich for your day at the beach. Open from 8:00 a.m to 4:00 p.m. daily (except Mondays), it’s a cheerful spot to enjoy a coffee and work your way through the menu of fine French indulgences.
Recent Guest Reviews
A guest from Monterrey, Mexico who stayed with us in October at The Elements wrote:
(Translated from Spanish)
My favorite apartments in PDC!
The only apartments with a beach. Currently there is no sargassum and the beach is very beautiful. The sea is super clean and very comfortable to get into.
In the “beach club” there are massages at a super good price and delicious prepared drinks also at reasonable prices. The apartments are spacious and have excellent customer service from Bric, Miguel Hernández gave us the service and everything was excellent. The pool is salt water and always in excellent condition. In my opinion the salty pool is the best !!
Here’s what Cristina, who stayed at Casa Paraíso wrote:
Kristin’s space is beautiful, there is a lot of nature and tranquility around. The security of Playacar is irreplaceable and the beach is beautiful, both Kristin and Ivonne are friendly and polite hosts and very present for any question, without a doubt and excellent place to stay.
In the end, the decision to travel is a personal one. If you’ve considered all of the factors and some well-deserved beach time is what you need, we’re happy to help turn that vacation dream to reality.
Our team is available anytime at 1(800) 519-2486 / +52 1(984) 179-1816 / reservation@bricrental.com to answer any questions or concerns you may have. We look forward to the opportunity to serve you again soon!
When traveling to a new destination, investing time in research prior to your arrival can take a trip from fine to phenomenal. Scouring official tourism sites, state guides, or articles from seasoned travel bloggers can save you a lot of money. Plus you’ll also have a great database of information to help you discover the best a city or country has to offer. Not to mention, expert advice can shed light on unexpected surprises so you can prepare for a stress-free vacation.
The Travel Time From Cancun Airport to Playa del Carmen
The time it takes to get from the airport to Playa del Carmen can be surprising. There’s a sprawling all-inclusive resort every couple of kilometers in the Riviera Maya. If your booking includes transportation, be prepared for a long haul from the airport to your hotel. These shared transport buses make several stops. Depending on where you’re staying (if it’s one of the last stops,) tack on an extra hour or two of travel time.
If you have booked a vacation rental and a transfer is not already included, ask the reservation agent to schedule a private van service. These spacious vans can accommodate up to 8 passengers and offer direct routes (40 minutes) to Playa del Carmen.
An additional option for direct transportation is the ADO bus. The air-conditioned buses provide service to and from one of 2 stations (both are central) in Playa del Carmen. You can hop on from Terminal 2, 3, or 4 every half hour at a cost of $208 MXN ($9.05 USD) one-way. Payments are accepted in pesos (there are ATMs inside the terminal) at the pickup point or credit at the ticket counter.
Driving In Mexico
Driving in the Riviera Maya is simple and having your own car allows you to see the endless sites on your own schedule. Road signs are in the metric system (kilometers) and the highways are in excellent condition.
There are a couple of points you should know about driving in Mexico. Firstly, the topes (speed bumps) are sometimes camouflaged and they tend to sneak up on you. Just beware as you approach any town, there will be several to watch out for.
Police checkpoints are common along major roadways. The main thing to keep in mind is to abide by the laws so they do not have a reason to pull you over. The rules are similar to anywhere else in the world. Avoid using your cell phone when driving and if you plan to consume alcohol, don’t drive. The alcohol tolerance in Quintana Roo is 0% and breathalyzers are in operation. As anywhere else on the planet, the laws state that you wear your seatbelt at all times and respect the speed limits.
Don’t be alarmed if you encounter one of these permanent or random road checks. Slow down well ahead of the checkpoint and put on your hazard lights. If the officer does not signal for you to stop, smile, and continue on. Should you be motioned to pull over, be polite, remain calm, and answer the officer’s questions. If it’s a random inspection, you will be sent on your way within a few minutes.
Gas Pump Scams
Unfortunately in Mexico, most make barely enough to afford the cost of living. One adverse outcome of this sad reality is gas pump scams. Attendants have devised clever ways of “earning” extra money. Of course, not all gas stations have shady attendants. Nevertheless, it does happen, especially to expats and foreigners.
There are precautions to avoid being the target of fraud or scams. When fueling up, watch the pump to make sure it’s at $0.00 so you aren’t charged for gasoline you didn’t receive.
Secondly, watch for the ol’ switch a roo. Spread your bills when handing them to the attendant to make it clear you know exactly what you paid. There have been cases where the attendant quickly switches the bills from a $500 to a $50, for example. The person returns to tell you that you’ve made a mistake and hands the $50 back, asking for a $500 bill instead. This trick is very effective since as a foreigner, you may not be familiar with the money, prompting you to second guess yourself.
Thirdly, never hand over your credit card to the attendant. This gives the person the opportunity to scan your card. The best way to avoid this is to physically get out of the car. Accompany the attendant to the machine, insert the card yourself, and complete the transaction.
Finally, if you are filling up your vehicle, keep an eye on the pump amount at the moment it stops. Sometimes, if you aren’t paying attention, the attendant can scroll back and charge you for a previous fuel amount that was higher.
Basically, just be mindful at a gas station. Distracted customers are easy targets; observant ones can same themselves from the nuisance of being scammed.
Strolling Along Playa del Carmen’s Famous 5th Avenue
Lining the city’s principle stretch of cobblestone, are hundreds of boutique hotels and brand name and artisan stores, jewelry and souvenir shops. Not to mention the endless eateries, galleries, and pubs, you’ll find the options are limitless as far as things to do on Playa del Carmen’s 5th Avenue. Understanding what lies ahead as you stroll Playa’s most important artery, will make your dining and shopping experience as pleasant as a walk in the park.
Don’t carry open liquor. Hey, it’s Mexico. Everyone’s here to have a good time, right? While that is the goal of a Playa del Carmen vacation, walking in a public place with an open beer can get you in trouble. You could get fined, but typically, the patrolling officers will let you off with a warning. In any case, it’s better to wait until you’re on private property before cracking open a cold one.
Vendors can seem aggressive as you pass by the shops on the effervescent strip. Keep in mind that they’re just doing their best to grab your attention within a sea of competition. Kindly shake your head and say “Gracias,” if you are approached and they will move on to the next passerby.
When perusing the shops for a special memento, if the item has no price tag, that’s your cue to practice your negotiation skills. While offers are accepted, it’s important to be fair and polite with your suggested price rather than choosing the borderline offensive route. By remaining personable, you’re more likely to wheel and deal your way to the best price.
Although many visitors are happy to stick to browsing what’s in store on the dynamic 5th Avenue, unique eateries just off of the tourist hub are worth straying for. Follow the tantalizing aromas around the corner. From Italian to French to Thai and vegan to mouthwatering Mexican cuisine, you’ll discover another world of superb cuisine.
Everyday Necessities
Some banks, such as CI Banco on 5th Avenue, will exchange your currency, but others require you to have an account with them (Scotiabank.) There are, however, dozens of Casas de Cambio (exchange houses) at which you can change your money. If you need some pesos, bring your passport with you. You may be asked for identification, depending on the amount you wish to exchange.
Oxxo convenience stores are on almost every block of every town in Mexico. A handy one-stop-shop for visitors staying in vacation rentals, you can pick up bread, bananas, travel games, sunglasses, ice, and alcohol. On Sundays, by law, liquor sales end early. Some stores stop selling at 2:00 pm, while others sell alcohol until 5 (at the latest.) An additional convenience for tourists is that USD is accepted at Oxxos throughout the city.
Farmacias (pharmacies) are also a dime a dozen and you would be surprised what you can buy over the counter. If you or your child are prone to earaches, medicated drops are available for purchase without a prescription. Plus you will pay at a quarter of the price compared to other places in North America. What’s more, is there are medical clinics next door to many pharmacies. For a fee of $30 Mxn ($1.35 USD), you can see a doctor for minor medical conditions.
Taking a Taxi in Playa del Carmen
In the Riviera Maya, services like Uber and Lyft are not yet in operation. The next best thing is Taxi WhatsApp Playa del Carmen. You can call or reserve through their Facebook page. The price is predetermined so there are no surprises and there is a record of the driver and taxi number on file.
Should you hail a cab from the street, it’s best to do so far enough from a designated Taxi stand. Prices are higher at these syndicated stands than they are a hundred feet from them. Always establish the price of the ride before you get in to make sure you are in agreement with the fare.
Tacos Are Addictive
When in Mexico, do as the Mexicans do – eat the tacos, drink the tequila. But enter into the mmm mmm goodness at your own risk — tacos are highly addictive! You won’t be able to stop at one, and your favorite taqueria will always leave you wanting more. Consider yourself warned.
In Playa del Carmen, you’ll want to visit El Fogon, with several central locations in the heart of the city. The next most frequently frequented taco joint is Don Sirloin, also with various locales around town. An alternative to Playa’s two most popular taqueria chains is El Gran Taco across from (east side) the Centro Maya shopping mall.
As for a taco menu, a must-try plate is the Al Pastor. Succulent marinated pork is slow-cooked on a fiery spit, shaved into a warm soft taco shell, and topped with fresh pineapple.
At El Gran Taco, ask for the carnitas with all of the toppings – cilantro, onion, a fresh squeeze of lime, and of course, a spicy salsa. If your appetite permits, sample the other traditional flavors served in a beautiful array of Mexican ceramic pots. Top recommendations are the picadillo (hamburger and potato mixture) and the chicken mole (a rich sauce with a hint of nuts and chocolate.)
The Prices of Groceries and Alcohol
Exploring the gastronomy scene in Playa is a delectable adventure. Yet, if you book a vacation rental, it’s important to stock the kitchen with the basic grocery items for a comfortable stay. You’ll be pleasantly surprised by the very reasonable prices for most produce, ground coffee, or a case of beer.
Our advice — steer clear of items including flavored coffee creamer, asparagus, grapes, imported cereals, and cheeses. That is unless you don’t mind paying more than 4 times their average prices. In Playa del Carmen, it’s definitely advantageous to buy local.
For more tips and insights on traveling to Playa del Carmen, check out more articles on Bric’s travel blog page.
With direct flights starting from under $200 round-trip from several major cities, you can dip your toes in the warm Caribbean waters for much less than you think.
While some are prepping for back to school, others have the opportunity to take advantage of fantastic fall savings on flights and accommodations. Reduced prices plus this ideal itinerary equals the perfect combination for an epic vacation in Playa del Carmen!
Day 1: Settle in with Bric
If you feel overwhelmed by the deluge of options when searching for a vacation rental on sites like Airbnb, a cost-saving alternative is finding a local full-service management company like Bric. Guests will not only save money on rentals but receive special airport transfer deals and welcome treats at check-in. Booking a stay directly at www.bricrental.com can save travelers significant money.
During the fall season, guests can rent ocean view condos such as this 2-bedroom Elements luxury home for around $1500USD per week – divided by 2 couples or 4 friends, a stay at this sought-after property is an inexpensive dream!
For budget-friendly accommodation options, Bric offers a host of central properties to choose from. Our modern and spacious rentals are just steps from the city’s best eateries and a short walk to beach clubs, museums, shops and dive centers. Moreover, almost 100% of Bric’s properties feature glistening pools along with fully-appointed kitchens. When staying with Bric Vacation Rentals, your assigned concierge is with you at every step of your trip. Services you can expect include arranging for transportation and excursions, providing dining recommendations, and even planning special events.
Tip: Grocery packages are available through your Bric reservations agent or ambassador for an additional fee. Choose from a pre-arranged order or customize your shopping list with your personal kitchen staples. Allow Bric’s friendly staff to stock your fridge so that you have everything you need upon your arrival (including a six-pack of chilled beer or wine!)
A Taste Of Playa
After you have settled in, you’ll be ready for a bite to eat. Il Baretto (Calle 26 & 5the Avenue) is a great option for casual eats and cold cocktails. Their famous brick-oven pizzas are as close to authentic Italian as you can get and their pasta selection is divine.
For an upbeat authentic Playa food scene, we recommend Zitla on Calle 12 between 15 and 20th Avenue. Quench your thirst with an ice-cold cerveza accompanied by a wide selection of seafood dishes like their citrusy ceviche. Choose from the winning menu of tacos and fajitas to pub-style options including burgers, wings and guacamole. You’ll love the excellent food, super service staff, and happy-go-lucky vibe.
If you’d prefer a more elegant dining experience, Catch on the rooftop of Thompson Playa del Carmen offers tables with exceptional views of the turquoise see by day and the best cityscape view at night. The delectable fare is fresh and inventive, all within a perfectly posh ambience.
Day 2: Hit the beach!
You can hear the waves calling your name and can’t wait to feel the soft sand in between your toes. The majority of Bric’s rentals are within a 5-minute walk to the beach or right along the alabaster shoreline.
At The Elements, for example, guests have access to an exclusive beach club with a volleyball court, shaded loungers and a snack and beverage bar. Other superb properties that boast spectacular views of the Caribbean include El Faro, Aldea Thai and Magia Playa. Not only do you have the sea nearby, but also sophisticated pool areas to relax by as the warm Mexican sun kisses your skin.
One can never have too much beach time. So for dinner, your table in the sand awaits at Fuego Restaurante and Cantina on Calle 38 (turn left when you reach the sea!) The waves, the candlelight and the stars overhead create the ultimate romantic atmosphere. This is one of the few fine dining establishments in Playa del Carmen to find certified Wagyu organic beef on the menu. Plus, taste a succulent selection of seafood dishes including grilled octopus and Caribbean lobster.
Day 3: See the sensational sites of the Riviera Maya!
For this full day of fun, you will visit 3 amazing places. You’ll get dynamic insight into Mexico’s ancient history, its rare natural beauty and it’s world-renowned cuisine.
Part 1
For this day trip, you have a couple of options for transportation. A rental car with Orbitz costs approximately $45USD for the day with collision insurance. Alternatively, Travel Yucatan offers affordable private tour and transportation options throughout the region. If you’re traveling together with another couple or with a group of friends, this is the way to go. You can split the cost, while enjoying the freedom that comes with customizing your own itinerary. A cooler stocked with drinks is typically included with the service. Sandwiches and snorkel equipment may be added upon request for an extra fee.
From Playa del Carmen, you’ll drive south for 40 minutes towards Tulum. The highways are in excellent condition and there is good signage for the upcoming stops on your road trip. Just 5 minutes from Tulum is Grand Cenote, a scenic limestone sinkhole fed by the world’s longest underground river system.
For a $10USD ($180 peso) entrance fee, you can spend a couple of hours taking in the breath-taking surroundings. Snorkel and swim in the alluring translucent waters and witness bats and turtles who call the cavern home.
There are hammocks scattered throughout the lush park as well as bathrooms and change rooms. Snorkel equipment and lockers are available to rent, but bring your own towel. Please use only eco-friendly sunblock to help sustain the animal life and vegetation that live within this Riviera Maya gem.
Part 2
After your refreshing stop at the cenote, you’ll continue on to the recently excavated archaeological site of Coba. The entrance fee to this centuries old Mayan ruins site is well worth the reasonable $75 pesos ($4USD). Once inside, you can hire a guide ($500-$600 pesos), which is recommended. Hearing the fascinating stories of this mysterious culture and the history behind each structure brings the sacred grounds to life.
On occasion, a spider monkey family will crossover above, swinging from one towering tree to another. Likewise, you’ll get up close and personal with an iguana or two. The heart-of-the-jungle setting is very serene, especially in the fall months when there are fewer visitors.
Bicycles, a.k.a. ‘Mayan Limousines’ (tricycle taxis for 2), are available to rent for $50-$100 pesos. While the rentals are not necessary, you should know that the path leading to Nohoch Mul, is about a half hour walk. This massive 137-meter Mayan pyramid is one of the few ancient temples in the Yucatan Peninsula that visitors can still climb. The view overlooks the seemingly endless green landscape and town of Coba. Standing at the top, you can feel the peace of the jungle and this mystic city.
Part 3
The final leg of your incredible day trip takes you to Gitano, one of Tulum’s chic jungle haven restaurants. Chandeliers hanging from the trees and a friendly, creative dishes and a professional wait staff come together to present an exceptionally unique dining experience.
This is your chance to test the samplings from top chefs and sip smoky mezcal cocktails prepared by innovative mixologists. You may want to ask your Bric ambassador to make a reservation ahead of time. Be forewarned that the drinks are pricey. However the atmosphere, music and cool setting make Gitano a must on the itinerary.
Day 4: Shopping on Playa del Carmen’s famous 5th Avenue
After your ambitious, yet exhilarating outing on Day 3, you and your party will be ready to put your feet up. Relaxing by the pool or lounging beachside with margaritas under the shade of a thatched palapa paint enticing pictures.
In the afternoon, when the sun begins to set and the midday heat fades, a trip to the city’s most famed cobblestone street is in order. Along 5th Avenue, you’ll discover hundreds of boutique and souvenir shops like Jula Luma to purchase a keepsake from your Mexican vacation. Or you can find a one-of-a-kind cover-up or dress from La Troupe to add to your beachwear collection. Beyond the window-shopping, there are plenty of quaint bars along the way where you can hydrate and people watch.
A local favorite to check out for dinner just off the main tourist hub is Luma Taverna del Mar on Calle 38. The service is impeccable as is their fresh menu of seafood and other outstanding entrees. The sautéed mussels are exquisite, while the steak and risotto are also prepared to perfection.
Day 5: All-inclusive hotel day plus Rauxa dinner show
25 minutes south of Playa del Carmen in the Catalonia Royal Tulum Hotel, Rauxa wows audiences week after week. Touted the best dinner show experience in the Riviera Maya, this audacious burlesque-cabaret show features acrobatics, theatrical elements, song and dance performances. The seductive show is a feast for the eyes and a flawless enhancement to the impressive 4-course dinner.
Choose to purchase dinner show tickets only, or you can buy a day pass for only $10US more. This all-inclusive pass gives you access to the hotel’s beach, restaurants, bars and pools for the day, as well as the 8pm show.
How To Get There
There are a couple of ways to get to Catalonia Royal Tulum from Playa del Carmen. You can catch a colectivo from the pick up point at Calle 2 between 15th & 20th Avenue in the morning. Listen for the assistant on the sidewalk calling out “Tulum” and board this shared taxi van. The cost is $40 pesos per person. Tell the driver that you are going to Catalonia Royal Hotel “por favor” so he is aware of your stop.
A second option is a taxi. For 1-4 passengers, a ride to this hotel costs roughly $300 – $350 pesos each way. Again, if you are with a group, splitting the fare gives you an economical means of travel throughout the Riviera Maya.
When the doors of the Rauxa show open at 7:00pm, you’ll receive a welcome drink and be escorted to your table. It’s an intimate venue so each table presents a complete an unobstructed view of the main stage. For the ensuing 2 and a half hours, there is never a dull moment. The music, the sultry spectacle, and the masterpiece menu will leave you in awe. If you’re not yet ready to call it quits by 10pm, guests of the show are invited to stay for an after party, which runs until midnight.
Day 6: Playa del Carmen Food Tour
Whether a first-time visitor to Playa del Carmen or a Playa fan looking for a unique activity, this food tour offers a full-range encounter with local flavors.
The highly recommended team of personable locals at Eating With Carmen deliver several curated tours to choose from. From vegan to gourmet to traditional Mexican cuisine, each tour takes you on a tasty expedition to the best the city offers in that category. Learn what to look for and how to order at a street food stand. Sample amazing regional food such as cochinita pibil and tamales. Compliment your dishes with a top-notch tequila or fresh fruit-infused waters. Conclude with a visit to a traditional heladería (ice cream shop.) This is a wonderful opportunity to step off the beaten path and experience the true essence of Playa del Carmen and its people. Not to mention, you can pick up a quality bottle of tequila to bring home with you.
The tours last 2.5 to 3 hours and the meet-up point is at a convenient downtown location. There is a morning or afternoon start time to choose from. But we suspect you’ll love the savory journey so much, you’ll be inclined to sign-up for another session.
Day 7: Enjoy the vista and the vibe at Deck 5 Pool & Skybar
For a change in scenery, soak up some sun at Deck 5’s dapper rooftop pool. For a minimum consumption cost, you can claim your spot by the infinity pool, which offers a mesmerizing 180-degree view of the blue-green Caribbean. Make your way down their list of signature cocktails and nibble on dishes like tangy cured prawn aquachiles, ceviches and other casual eats. It’s a lively atmosphere with terrific local DJs spinning on most days.
This trendy roof bar is atop the Carmen Hotel on Calle 8 and is open from 10am to 9pm. If you decide to go, the consumption requirement for the chairs and sun beds is less on Mondays to Wednesdays.
Stick with Bric and you’ll not only discover the perfect Playa del Carmen vacation itinerary ideas. But other perks include stays at most desirable ocean view properties in the Riviera Maya, as well as you own designated ambassador. This professional Playa and hospitality expert has one aim— to deliver the best beach vacation experience on this side of the globe. Paradise awaits!